Why has AssistMyTeam decided to offer subscription
With the release of the Office 365 Cloud,
subscription licensing has become popular for many
businesses. Most organizations seem to really like
it and few donít. And as we often receive queries
from potential customers that they would appreciate
the option of subscription licensing, we have
decided to make it available as an alternative way
of licensing AssistMyTeam Products.
Can I still buy a traditional perpetual software
Yes. Subscription licensing is just another way of
buying AssistMyTeam Products. All the previous
licensing options (i.e., perpetual license) remain
How do I buy a subscription?
You can buy an AssistMyTeam product subscription
Are there any differences in functionality between a
subscription and a perpetual license?
No. It is exactly the same application functionality
wise, just with a different licensing model.
However, for subscription based licensing,
there is a premium support 24x7 only offered
with Silver and Gold subscriptions.
Moreover, the premium Gold subscription
provides a far more rich features such as
the rights to use multiple or all of
AssistMyTeam products in as many sites or
locations with unlimited user seats, phone
support, putting your company name and logo
in the add-ins to appear as if the products
is build exclusively for your organization.
How long is the minimum contract term?
The minimum contract term is one month. However,
please be aware there is an autorenewal process in
place. If you only want to subscribe for one month,
you should cancel your subscription before the
second monthís payment is due!
Can I buy an older version of AssistMyTeam product
with a subscription license?
make subscription licensing possible, changes were
made within the licensing mechanism of AssistMyTeam
Products. These changes are not backwards
Will a subscription license work with Outlook
connected to Office 365 account?
Yes. As there is no functional difference between a
subscription and a perpetual version of AssistMyTeam
product, it will work perfectly well with the Office
365. However, to ensure your operating system is
compatible with AssistMyTeam Product, we advise
checking the product's requirements on the
How often do I have to connect to the internet if I
have a subscription license?
AssistMyTeam products needs to connect to the
internet at least once a month to check if it is
licensed to continue running.
How do I renew my subscription?
Your subscription automatically renews until you
cancel it. The price of the subscription will not
change during the purchased contract period. When
your contract renews, the price is subject to
change, but we will always inform you with
What does the subscription price include?
version of the software
contract term, you are entitled to use the
latest version of the AssistMyTeam Product. For
example, if we release a major or minor upgrade
during your contract term, you have
automatically the right (but not the obligation)
||As you are a
paying customer, you are also entitled to full
email support during your contract term. Our
general support policy applies to both
subscription customers and owners of a perpetual
What happens if I miss a payment or stop paying for
miss a payment you will be notified and prompted for
payment by email. If you donít pay before the end of
your contract term, your license will be terminated
and eventually the software will also stop working.
If you cancelled your subscription, you can
reactivate it up until 10 days before the contract
term expires. Once that period has elapsed, you will
need to buy a new subscription.
Note: This only applies to subscriptions
purchased through the web shop; subscriptions
purchased through a reseller cannot be reactivated.
How do I cancel/end my subscription?
your subscription, click the cancellation link
provided to you upon initial subscription.
Alternatively, you can contact our sales team.
Do I get a refund if I cancel an annual
is not possible. If you are unsure about committing
for a full year, we would recommend taking a monthly
Can I start a subscription offline?
No for Bronze subsription. you need an internet
connection to activate a subscription license. If
you donít have an internet connection, we recommend
a perpetual license, which has an offline activation
Yes for Silver and Gold subsriptions. Works
even on closed systems and networks.
Can I trial a subscription version of AssistMyTeam
Yes. AssistMyTeam offers a free 30-day trial of all
of its products that can be activated with a
time-limited license. Once that trial is finished,
you have the option to buy either a perpetual
license or a subscription license.
Where is the license key for my subscription(s)?
You donít need a license key if you have subscribed
to the Silver or Gold memberships. For Bronze
membership, you will be provided with a license key
which you would need to activate and register the
What happens if my internet connection goes down,
can I still use AssistMyTeam products?
Yes. As long as you have a valid subscription
license, AssistMyTeam products will continue to
work, even if you are offline for a while. Even if
your subscription is due for renewal and you canít
get online, we allow you a few days extra time until
you can. Note that, if you have been off-line too
long, you will receive a notification.
What happens if the AssistMyTeam licensing system
goes down, can I still use the products?
Yes. As long as you have a valid subscription, the
product(s) will continue to work.
How can I pay my subscriptions?
use a credit card.
Can I convert my current perpetual license into a
No. Both licenses are completely separate with
separate pricing models.
Can I convert my subscription license into a
You can cancel your subscription license and
purchase a perpetual license if you wish. You donít
need to re-install the product, as it is exactly the
same software. You only need to activate the
perpetual product license you purchased.
I donít have
an internet connection. Can I use a subscription
No. You need to be able to regularly connect to the
internet (at least once a month) to use a
subscription license. If you do not have an internet
connection at all, you will not be able to use a
subscription license. Instead, we recommend a
traditional license, which has an offline activation