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Issue Tracker for Outlook and SharePoint
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An add-in for Microsoft® Outlook® that enables support team to raise trouble tickets from Outlook emails to one or more SharePoint® lists, in a single click or, on the fly through automation.

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1 Technicians assigned from Outlook ticket form show up as empty in SharePoint ticket items. 637
2 How to use Reject Workflow in Issue Tracking 710
3 Workaround on Error 'For security reasons DTD is prohibited in this XML document' 858
4 OLAP tool shows blank grid/chart 988
5 Sender name does not get populated in SharePoint ticket 2176
6 Prevent the Issue Tracker toolbar from displaying in the default/home tab 2148
7 Workaround for "Cannot execute a program" error message 5689
8 Performance on my Outlook with Issue Tracker addin is very sluggish. 1654
9 The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine. 1686
10 Removing the HTMLBody mandatory field from mapping 2142
11 How can I see the ticket ID of the published ticket items in SharePoint? 2216
12 How can I see the ticket ID of the processed emails in my Inbox (Outlook)? 1989
13 Configuring the outgoing account to use for automated alerts and replies in Issue Tracker add in. 2111
14 Automatic embedding of existing ticket conversation information when making a reply to the caller from Outlook (in My Tickets and Search panels) 1654
15 Various ways of assigning technicians to a new ticket 1942
16 Forwarding a copy of the support request email to the assigned technician if the ticket was raised by another technician or manager 1544
17 How to set Issue Tracker to send out auto alert emails from multiple mailboxes? 2275
18 Fix to 'The attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator' 1067
19 Fix to 'Microsoft.SharePoint.SoapServer.SoapServerException' error when searching tickets or accessing 'My Tickets' panel in Outlook 2126
20 Implementing parallel and independent Issue Tracker settings for 2 or more Teams/Departments 2105
21 Wrong OS or OS version for application 9681
22 How can I prefill other information before raising a ticket from the email? 3458
23 The Issue Tracker toolbar is no longer visible, though it is installed. 2279
24 When I mark a ticket as resolved in SharePoint using a web browser, it does not send notification. 2880
25 How can I prevent Issue Tracker from adding the technician into the Outlook view of my Inbox? 2694
 
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