Recent Knowledge Base Articles

  • Increase font size
  • Default font size
  • Decrease font size
Personal Helpdesk for Outlook
PHO.gif

ITIL guided helpdesk system for individual support person, with seamless integration of Microsoft Outlook. Auto-process incoming supports requests and send automated emails or SMS alerts. Integrated knowledge base, asset tracking and OLAP statistics...

Title Filter     Display # 
# Article Title Hits
1 OLAP tool shows blank grid/chart 1031
2 Performance of Personal Helpdesk on my Outlook is very sluggish. 1797
3 Automatically add due date appointment and task entries and enable Outlook reminders in the concerned technician's mailbox 3247
4 Asset inventory tracking and management in Personal Helpdesk System 4153
5 I inadvertently deleted one of the Personal Helpdesk subfolder in Outlook. How can I get a backup copy without re-installing the whole folders? 2086
6 Solution to “The form required to view this message cannot be displayed. Contact your administrator.” 2468
7 Outlook freezes when I navigate to the Personal Helpdesk Ongoing Cases folder. How can I fix it? 2776
8 How to assign a new case number to an existing case? 3089
9 "This is a marker file generated by the precompilation tool, and should not be deleted!" 15412
10 After customizing the support case form for Ongoing Cases folder, the case number always remains the same for every new case we create. How do I fix this? 3743
11 Personal Helpdesk failed to send out outgoing emails using a specified common account. How do I fix it? 3303
12 Office365 does not support public folder, then how to configure the Personal Helpdesk folder in outlook? 3803
13 Migrating Personal Helpdesk folders to a new location 3087
14 Personal Helpdesk add-in is installed, but does not show up in Outlook 3096
15 Is there any setting where I can set a particular mailbox (say, 'Support@mycompany.com') as the default account from which we send our support answers? 2057
16 Understanding Reporting variables: Elapsed duration, Response Duration, Resolution Duration, Open Duration 2607
17 How can I add/attach files to a case item in Outlook? 2851
18 How to upgrade the Outlook case form for the Ongoing/Resolved Cases folders with to newer version 3391
19 "The form required to view this message cannot be displayed" - How to fix it? 2245
20 How do I configure Customer Web Service (CWS) on IIS 7? 3240
21 How can I get an extended or fresh trial of Personal Helpdesk for Outlook? 2972
22 I received "The custom form cannot be opened. Outlook will use an Outlook form instead. The operation failed" 12539
23 Re-installing and updating the Outlook forms for Personal Helpdesk folders (i.e., Ongoing Cases, Resolved Cases, KB subfolders) 4083
24 Understand how Personal Helpdesk System supports making calls using attached phones or Skype 2862
25 Understand how Personal Helpdesk System supports SMS using HTTP gateway or Skype 4689
 
Banner