There are two (2) sections:
Choose KB Folders
Run the PersonalKBSetup_xXX.exe to
start the installation. Click 'Next' to Continue.
If Outlook 2010 or later is not
installed, the setup wizard will not be able to
proceed. Please also ensure Outlook is shutdown
(if already running or active in the task
manager) as the setup has to install an Outlook
Select the appropriate destination folder where
the application files will be installed. If you
change the default folder path, please make sure
you have appropriate permission. (Note: by
default, it will be installed under your
application data folder)
Step 3. Click 'Next' to continue
with the files extraction. It just takes a few
minutes to complete the whole copying process
Click 'Finish’. This ends the files installation
process in your system.
Before you can start generating KB articles
or using them in Outlook, you to choose the
destination KB Folders that store the KB
articles and link them up with Personal KB
Once linked, you would be able to use KB
articles from these folders in Outlook to
reply to emails, as well as generate new KB
articles in one of these linked KB folders
using information and content from emails in
To choose and configure a new KB folder, go
to My Settings menu > ‘Configure KB
Here is a listing of all KB folders
containing KB articles that are linked and
chosen using the Add-in.
To choose and configure a new KB folder,
click ‘New Folder…’ button.
You will then be prompted to choose an
existing folder or create a new one.
For others to have access to these KB
folders, make sure you choose or create
new folders that are accessible by all
your staff members from their Outlook.
i.e., the KB folder should either from a
shared Exchange mailbox or an Exchange
You can re-use existing KB Folders or
create new ones for this purpose.
For instance, you can create a new folder
(e.g., Licensing KBs):
If you have added multiple KB folders in
Personal KB add-in, you will notice that
the 'Raise KB in' drop down menu
shows all of them. You can then simply
choose the destination KB folder to which a
new KB will be raised from the selected
email in Outlook.
choose any number of KB folders so that,
you have a choice to choose a
particular KB folder of interest to which
new KB from their emails can be raised from
Outlook, or more importantly, choose
an existing KB article from one of the
relevant KB folder to reply to an email in
NOTE: There are other
administrative configurations that you would
need to undertake. These options are
available in the ‘My Settings...’ drop
down menu of the Personal KB toolbar or
ribbon in Outlook.
For more references and helps on performing
these administrative configurations, refer
to the PDF Help Manual, which can be invoke
from the Outlook > Personal KB toolbar
or ribbon > Help > Help Topics.
You can also download the full PDF help
manual directly from this link: