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OLAP & BI tool to analyze Microsoft SQL Server, Azure and Access database
Over the decade, businesses and organizations had accumulated a sea of data. However gaining insight from all this information has been challenging for most. Companies need to translate data into information to plan for future strategies... (22nd Mar'18)
 
Leverage Outlook for employee timesheet collection, payroll and billing
For many managers, the collection and processing of timesheets can be a slow and labor intensive work. And employees hate to fill out timesheets a common universal fact which makes supervisors and managers constantly struggle to adopt an effective and accurate time tracking in the organization... (22nd Mar'18)
 
Turn Outlook into a Knowledge Base with Exchange Folders
Technology is driving and transforming business every day, but the ultimate goal is all about maximizing knowledge wealth and enhancing human intelligence. And for any organization, this acquired intelligence is the... (22nd Mar'18)
 

SUPPORT CENTRAL

At AssistMyTeam, we're committed to giving you the best support for all the products that we carry and more! That reflects in our offering of 3 years support and maintenance contract FREE on every purchase of our product. The AssistMyTeam support contract helps you use our products as successfully as possible and address any issues that you encountered during the course of deployment.

 

Online Knowledge base
As an initial step for any technical question or issue, please check our online knowledgebase to see if an answer is already available.

 

Sales Support
For any query on support for purchases, payment types, licenses, please contact directly to the Sales Team.

 

Technical Support
For any queries which are of technical nature, you can reach AssistMyTeam Technical Support via e-mail. Our support hours are from 8:00 am to 5:00 pm GMT, excluding weekends. Please be aware we will respond to technical e-mail queries from customers without a valid support contract as best we can, but please understand that support for our customers with support contracts takes priority. For more on our policies on support and maintenance, refer to our FAQs link. To expedite faster, you can use the online ticket form to submit your support request!

 

Online Remote Assistance
If you are having trouble with any of our product, there is an option for assistance directly from us through the Internet (provided you have a high speed connection). We can also offer installation, training and support by connecting directly to your computer. All that's required for a remote assistance session is for you to install either Skype for Business (formerly Lynx) or TeamViewer. You will be given a session name to connect to with a password via e-mail to establish the remote session. No router/modem/firewall configuration changes are needed to access the remote session your PC even when it's standing on a protected network behind a firewall/NAT.

 

Note: we may be limited in the amount of support we can provide if anyone of these or other similar remote support tool is not available to us. All customers with valid support contract are eligible for remote assistance.

 


Maintenance and Updates

We periodically release updates to existing versions, and also complete new versions, of our software products. These updates and new versions are covered by our annual support maintenance contract. Each acquisition of our team collaboration products requires a support maintenance contract, which guarantees that you will receive all software changes, whether a small update patch or a whole new version, for the period of the contract. Check out the fee structure for annual renewal of support and maintenance contract.

 
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