For new technicians, especially for those with
less or no experience with Outlook, initial interaction with the system would be a
learning curve. Moreover, to cash
in the advanced helpdesk features and automation
settings, it would be imperative for IT managers to
understand technology thoroughly, and what all it
can do and its limitations.
Additional Information and
strive to provide as much as information here in
this section, in the form of external links, special
articles, knowledge base, white papers, PDF
downloads etc. The following lists all published
documentation on Team Helpdesk system with Outlook.
Each of the documentation is available in multiple
formats such as Windows Compiled Help (CHM), Adobe
portable document format (PDF*)
or an online HTML version.
This is an elaborate documentation that
will guide helpdesk managers and technicians
alike how to install, configure, and work
with support cases in matter of minutes.
Installation & Configuration
A step-by-step guide for helpdesk
administrators/managers to configure an
Exchange public folder or mailbox or local
PST to be used
with Team Helpdesk system.
Setup Technician Web
A guide on how to configure the TWA
website and allows remote technicians to
work on support cases via a web browser.
Setup Customer Web
A guide on how to configure the CWS
website and allows end-users to find answers
to their problems via the knowledge base or
submit new support request and for existing
callers to self-service on their support
attempting to read PDF file, you will
need to have the Adobe Acrobat Reader
Acrobat Reader ). The free Adobe Acrobat
reader will allow you to view and print PDF