Back to Version
Published: (18th June 2011)
What's new in 6.4?
Sorting of email history listings in
descending order. In the Outlook case
form, under Email History tab, the email
listings are sorted in descending order
(i.e., from the latest email received or
sent to older emails).
Notes and logs count available in the
caption of the corresponding tab portion.
When you click the 'Assign Self' button in
the Outlook case form, it might assign the
case with a name different in representation
with the one you had added in the
When you use 'Reply to All' buttons in the
Outlook Case form, the same account used in
the 'From' field of the email might be
available as one of the recipient in the
'To' field. This scenario might lead to
redundant email and notification being added
unnecessarily to the Case.
You might sometime find that notification
emails send out from Team Helpdesk are
getting stuck at the Draft folder. And they
remain there unless you open it one by one,
and click the 'Send' button manually. This
was a bug introduced in earlier version of
the new version now!