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Published: 3rd February 2015
What's new in 8.4?
Changes as of
3rd February 2015
Ability to choose multiple default
technicians in Problems list,
companies list and callers list.
Likewise, under Team Helpdesk
Manager > Email Monitoring, you can also
choose multiple default technicians for each
monitored mailbox/folder such that when a
new case is raised automatically from an
incoming email on that monitored
mailbox/folder, the default multiple
technicians pre-chosen for that monitored
mailbox/folder is assigned to the case.
When you click 'reply to last email'
or 'reply', 'reply all' or 'forward'
in the case form, if you decide to not send
it and cancel the email by closing the
window, the new email sits idle in the draft
folder and not removed. So over a period of
time, you will have lots of emails that were
cancelled. With this update, if an email
that was cancelled (by clicking close button
in the right top corner), that email will be
removed from the draft folder automatically within 5 seconds of
closing the email window.
updated CWS and TWA files (version 5.0).
Previously, the Caller Web Access (CWA) site
shows the time spent, notes and email
history regardless of if you have
checked/unchecked the options like 'Make
Time Spent accessible to CWA site' or 'Make
Email History accessible to CWA site' or
'Make private notes accessible to CWA
site' under Team Helpdesk Manager >
Web Access > CWS tab. This bug has been
fixed in this update.
Added a new option 'Don't use default
template in replies made from case form'
under Team Helpdesk Manager >
Notification Options > Options tab. If
enabled, empty case. And then click 'reply
to last email' button in the case form. And
the email displayed should show empty body
instead of using the 'Email to Caller'
Added the ability to specify a time
component under 'Between Dates' time
period filter in Summary Reports. Now, you
can generate reports based on a defined time
Reports, when exporting the report to a file
(Plain Text or Excel 2007 – 2013), dates are
being changed randomly from UK d/m/yy to US
m/d/yy format. This is fixed in this update.
The display format would be as per the date
format setting under Control Panel >
'Region and Language'.
The asset field
title (field 5) may be overlapped by the
comment label, due to which, it is partly
visible. This has been fixed in this update.
Last Major Changes: 8th May 2014
support for a single page view of all the
sub-sections of the case form (such as custom
fields, email history, time spent, assets, related
cases, associated users, logs, notes etc). You
will find two buttons on the top right portion of
the case form (just right of print button) - Tabs
View and Single Page View
View is what was already there prior to this version
(v8.4). In this view, you will find multiple
sections or tab that shows information on the case
selectively. One needs to navigate its way to the
desired section to uncover the information beneath.
This view is best used to reduce clutterness and
Single Page view clubs all the tabs/sections of the
case form to present a continuous flow of
information in the same page. Each section or tab is
separated by a gray horizontal bar header. Clicking
the bar hides or shows the information beneath the
section. In this view, all the sections may not fit
within the available screen area, but with the aid
of the vertical scroll bar, you can navigate down to
see the rest of the sections.
At any time, you can switch the case view to
tabs or single page. And the add-in remembers your
choice of View when you open another case the next
When exporting summary reports to excel, the
column and row headers were not retained in
the excel spreadsheet. Only the data were
exported. This has been fixed in this
exception has been fixed
Common Library: Version 18.104.22.168
In Outlook version: 14 (x86)
At Line: 1040
In Function: Main.GenerateCase
Exception Number: -2147221233
Exception Description: The operation failed.
Module Version: Version 22.214.171.124 .
the new version now!