The following highlights
some of the main pre-requisite for running
Manager and Agent install
Windows 10, Windows 8, Windows 7, Windows Vista (32 bit or 64 bit) and all server
based Windows 2008 R2 and above.
Windows XP is not supported.
Microsoft Outlook 2007,
2010, 2013, 2016 (both 32 bit and
64 bit are supported). Earlier
versions such as Outlook 2000, XP
should work, but they are not
actively supported. The application
operates directly inside the
Microsoft Outlook. Outlook Express
is not supported.
Outlook 2007, Service Pack 3.
||Microsoft Access or
SQL Server (needs to be on the
network. Team Helpdesk Agent tool should
have access to it ). Microsoft
Azure SQL and any other cloud
based SQL Server database service
such as Amazon RDS is also
||All version of
Microsoft Exchange Server (including
Exchange running in a hosted environment
such as Office 365 Exchange
Team Helpdesk system does not install any
software on your Microsoft Exchange server and
therefore functions with any version of Exchange.
This approach makes management and administration of
the product very simple, and allows you to plan your
Exchange product upgrades without additional concern
for Team Helpdesk product support.
Microsoft .NET Framework 4.5.
The .NET framework 4.5 must
be installed and activated on your system before you can install and use
AssistMyTeam Software. In newer windows, such as Windows 10, 8.1 and 8, .Net
framework 4.5 is available as part of the OS, and is installed by default. For
Windows 7 and Vista, you need to download the .NET framework 4.5 redistributable
from Microsoft website and install it manually. .NET
Framework 4.5 is not supported (cannot be installed) on Windows XP.
For server based windows, .NET framework 4.5 is installed part of Windows
Server 2012 and higher versions. If you are using older versions such as Windows
Server 2008 R2, you would need
to download and install the 4.5 framework.
NOTE that, even if you have older versions of .NET Framework 2 or 3.5, you
still need to enable or install .NET Framework 4.5 on your system for our
product to work. Multiple versions of the .NET Framework can be loaded on a
single computer at the same time. This means that you do not have to uninstall
previous versions of. NET frameworks in order to install a later version.
- For Windows
7 and Vista,
Windows Server 2008 R2, you
can download the .NET framework 4.5 redistributable here https://www.microsoft.com/en-in/download/details.aspx?id=30653
- For Windows
8 and higher versions (8.1,
10), the .NET framework 4.5 is already built-in with the OS and
installed/enabled by default. However, it may not be enabled by default. To
enable it, follow the steps below:
STEP 1) You will need to
have an Administrator account in Windows 8/8.1/10 to turn Windows Features
on or off. From Metro/Start Menu, right-click anywhere in the background and
a tab appears in the bottom. Click the icon labeled All apps in the
bottom-right corner. (or you can simply search for the term 'Uninstall' from
Start menu under Settings tab)
STEP 2) The
Apps menu opens. Scroll to the right and click Control Panel.
STEP 3) The
Control Panel opens. Click Uninstall a Program.
STEP 4) The
Programs and Features window opens. Click Turn Windows features on or off.
STEP 5) The
Windows Features window opens. Check the box labeled '.NET
Framework 4.5 Advanced Services' or '.NET
Framework 4.6 Advanced Services' and
then click Ok.
STEP 6) You
are notified that Windows completed the requested changes (see below). Click
Close, and then restart your computer.
||Version 2.5 or higher to enable
Team Helpdesk system to make phone
calls and SMS to callers and
SharePoint 2010 or Higher. Cloud based
SharePoints such as Office 365 are
Technician Web Access and Customer Web
||All version of IIS
starting version 5, 6, 7, 8, 9.
||The windows server hosting the
IIS should have .NET 3.5 or higher
to enable ASP.NET. Additionally,
under the ASP tab in IIS manager,
ASP.NET 2.0 should be active.
As support cases are stored in Exchange public folders
or mailboxes, Team Helpdesk leverages your existing procedures
for archiving, backing-up and security settings in
Outlook. Hence, no new maintenance processes, synchronization or
backup/archiving functions are necessary at all!
Implementing a support case in your
Exchange public folder/mailbox environment is equal
to receiving an email in your inbox. So over
time, you would simply be overwhelmed by
ever increasing number of resolved
cases in the folder that it would probably
create a big performance issue. But just like emails,
Outlook archives and compressed these old
and resolved cases in regular basis, it is
highly recommended that help desk
maintenance administrators make use of the
Outlook archiving tool or the inbuilt
Team Helpdesk archiving utility manually to
optimize efficiency and extract
overall performance for your help desk.