Home | Products | Support | Subscriptions | About | Contact

REQUIREMENTS
Team Helpdesk system is available right inside your Outlook unlike any other stand alone application and web based helpdesk software. It can be easily deployed through an installer across the entire organization. As technicians and managers work on support cases as if they were working on emails in their Outlook, user acceptance is high.

 

The following highlights some of the main pre-requisite for running Team Helpdesk System.
 
Team Helpdesk for Outlook
For both Manager and Agent install
 
Windows Version   Windows 10, Windows 8, Windows 7, Windows Vista (32 bit or 64 bit) and all server based Windows 2008 R2 and above. Windows XP is not supported.
 
Outlook Version   Microsoft Outlook 2007, 2010, 2013, 2016 (both 32 bit and 64 bit are supported). Earlier versions such as Outlook 2000, XP should work, but they are not actively supported. The application operates directly inside the Microsoft Outlook. Outlook Express is not supported.

For Outlook 2007, Service Pack 3.
 
Database   Microsoft Access or SQL Server (needs to be on the network. Team Helpdesk Agent tool should have access to it ). Microsoft Azure SQL and any other cloud based SQL Server database service such as Amazon RDS is also supported.
 
MS Exchange Server   All version of Microsoft Exchange Server (including Exchange running in a hosted environment such as Office 365 Exchange Online)

Team Helpdesk system does not install any software on your Microsoft Exchange server and therefore functions with any version of Exchange. This approach makes management and administration of the product very simple, and allows you to plan your Exchange product upgrades without additional concern for Team Helpdesk product support.
 
.NET Framework   Microsoft .NET Framework 4.5.

 

The .NET framework 4.5 must be installed and activated on your system before you can install and use AssistMyTeam Software. In newer windows, such as Windows 10, 8.1 and 8, .Net framework 4.5 is available as part of the OS, and is installed by default. For Windows 7 and Vista, you need to download the .NET framework 4.5 redistributable from Microsoft website and install it manually. .NET Framework 4.5 is not supported (cannot be installed) on Windows XP.

For server based windows, .NET framework 4.5 is installed part of Windows Server 2012 and higher versions. If you are using older versions such as Windows Server 2008 R2, you would need to download and install the 4.5 framework.

NOTE that, even if you have  older versions of .NET Framework 2 or 3.5, you still need to enable or install .NET Framework 4.5 on your system for our product to work. Multiple versions of the .NET Framework can be loaded on a single computer at the same time. This means that you do not have to uninstall previous versions of. NET frameworks in order to install a later version.
 

  • For Windows 7 and Vista, Windows Server 2008 R2, you can download the .NET framework 4.5 redistributable here https://www.microsoft.com/en-in/download/details.aspx?id=30653 
     
  • For Windows 8 and higher versions (8.1, 10), the .NET framework 4.5 is already built-in with the OS and installed/enabled by default. However, it may not be enabled by default. To enable it, follow the steps below:

    STEP 1) You will need to have an Administrator account in Windows 8/8.1/10 to turn Windows Features on or off. From Metro/Start Menu, right-click anywhere in the background and a tab appears in the bottom. Click the icon labeled All apps in the bottom-right corner. (or you can simply search for the term 'Uninstall' from Start menu under Settings tab)

     

    STEP 2) The Apps menu opens. Scroll to the right and click Control Panel.

     

    STEP 3) The Control Panel opens. Click Uninstall a Program.

     

    STEP 4) The Programs and Features window opens. Click Turn Windows features on or off.

     

    STEP 5) The Windows Features window opens. Check the box labeled '.NET Framework 4.5 Advanced Services' or '.NET Framework 4.6 Advanced Services' and then click Ok.

    or


     

    STEP 6) You are notified that Windows completed the requested changes (see below). Click Close, and then restart your computer.

 
Skype (Optional)   Version 2.5 or higher to enable Team Helpdesk system to make phone calls and SMS to callers and technicians
 
MS SharePoint (Optional)   SharePoint 2010 or Higher. Cloud based SharePoints such as Office 365 are also supported.
 

 

Technician Web Access and Customer Web Service
 
IIS web server   All version of IIS starting version 5, 6, 7, 8, 9.
 
.NET 3.5 or above   The windows server hosting the IIS should have .NET 3.5 or higher to enable ASP.NET. Additionally, under the ASP tab in IIS manager, ASP.NET 2.0 should be active.

Download .NET 3.5 Framework
 

 

Maintenance Requirements
As support cases are stored in Exchange public folders or mailboxes, Team Helpdesk leverages your existing procedures for archiving, backing-up and security settings in Outlook. Hence, no new maintenance processes, synchronization or backup/archiving functions are necessary at all!

 

Storage Requirements
Implementing a support case in your Exchange public folder/mailbox environment is equal to receiving an email in your inbox. So over time, you would simply be overwhelmed by ever increasing number of  resolved cases in the folder that it would probably create a big performance issue. But just like emails, Outlook archives and compressed these old and resolved cases in regular basis, it is highly recommended that help desk maintenance administrators make use of the Outlook archiving tool or the inbuilt Team Helpdesk archiving utility manually to optimize efficiency and extract overall performance for your help desk.

 

 
 
Copyright 2018 AssistMyTeam. All rights reserved.
ENTERPRISE LICENSING | SERVICES | KNOWLEDGE BASE | BLOG | FREE LICENSE | ABOUT