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Resources

In this page, you will find additional resources such as language specific backup files for the forms used in Team Helpdesk folders in Outlook, PST templates, web services etc.

 

Usually, the template PST and Website files (for Technicians Web Access and Customer Web Service) sites are installed on the system that has the Team Helpdesk Manager tool. The folder path in your system are as under:
 

On Windows XP
C:\Documents and Settings\USERNAME\Application Data\AssistMyTeam\Team Helpdesk SP Resources

On Vista and Windows 7
C:\Users\USERNAME\AppData\Roaming\AssistMyTeam\Team Helpdesk SP Resources


However, you can also download these files directly from this page.
 

Helpdesk Template PST
Depending on the language selected during Managerial install, the PST file might exist in as TeamHelpdeskSP.LANGUAGE.pst (e.g., TeamHelpdeskSP.German.pst). The followings list all the varied name of the backup files of the forms.

PST Template file (zipped)
English
(Download)
Dutch
(Download)
French
(Download)
German
(Download)
Norwegian
(Download)
Spanish
(Download)
Swedish
(Download)
Finnish
(Download)


 

Customer Web Service (CWS) Files
Here, you would find the language specific files for the Customer Web Service site, that is used with Team Helpdesk.

 

Language
 
Download
English
 
(CWS.zip)

 

 

Technician Web Access (TWA) Files
Here, you would find the language specific files for the Technicians Web Access site, that is used with Team Helpdesk.

 

Language
 
Download
English
 
(TWA.zip)

 

 
 
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